Refund/Return Policy

Refund & Returns Policy

At Eastern Party Hire, we take pride in providing clean, reliable, and fully tested equipment for every booking.

When a Refund Is Provided

A refund will be issued only in the event of a machine malfunction caused by equipment failure, as assessed and confirmed by our team.

Examples of eligible faults include (but are not limited to):

  • A slushie machine failing to freeze properly due to a mechanical or electrical fault

  • Equipment not operating as intended despite correct setup and use

In these cases, refunds may be provided as:

  • A full refund, or

  • A partial refund, depending on the severity of the issue and level of use

All faults must be reported as soon as they are identified so we can assess and assist promptly.

When a Refund Is Not Provided

Refunds will not be issued for issues caused by:

  • Incorrect operation or failure to follow setup instructions

  • Power interruptions, unsuitable power supply, or tripped circuits

  • Incorrect drink mix ratios, overfilling, or tampering with machine settings

  • Environmental factors beyond our control (e.g. extreme heat affecting freeze time)

  • Change of mind, cancellation, or reduced usage

Our machines are tested prior to delivery, and clear operating instructions are provided with every hire.

Assessment of Faults

All refund requests are subject to assessment by Eastern Party Hire.
Our team will determine whether the issue was due to:

  • Equipment malfunction (our responsibility), or

  • User error or external factors (not eligible for refund)

This assessment is final.

Contact

If you experience any issues during your hire, please contact us immediately so we can assist:

Email: info@easternpartyhire.com
Phone: 0491 107 809